You check your monthly bank statement. You see a mystery charge from g.co/playcontinue. You did not make this purchase. This happens when someone taps the wrong button or a child plays a mobile game on your phone. You need to stop these accidental charges permanently. You fix this problem directly in the Google Play Store app.
The link g.co/playcontinue shows up on your credit card bill when a subscription renews or a background purchase processes through Google. It is a legitimate billing identifier. It indicates an active Payment Method is tied to your account. We secure your account right now.
Require Authentication
The best way to stop accidental purchases is to turn on Authentication. This forces the phone to ask for your password or fingerprint before buying anything.
- Open the Google Play Store app on your phone.
- Tap your Profile Picture in the top right corner.
- Tap Settings.
- Tap Authentication.
- Tap Require authentication for purchases.
- Choose the option for all purchases through Google Play on this device.
Now the app demands your Google Account Password or Biometrics like your fingerprint every single time. A child does not buy gems in a game. You do not accidentally tap a buy button. The purchase fails without your exact approval.
Set Up Purchase Approvals
Stop. Think about who uses your devices. Do you share your tablet with kids? You must use Family Link. This tool gives you complete control.
When you create a Family Group, you become the Family Manager. You then turn on Purchase Approvals. When your child tries to buy an app, your phone gets a notification. You review the request. You approve it or deny it. The charge never hits g.co/playcontinue without your direct permission.
- Open the Google Play Store.
- Tap your Profile Picture.
- Tap Settings.
- Tap Family.
- Manage your family members and turn on approvals for all content.
Remove Unused Payment Methods
Sometimes you remove the temptation entirely. You leave a credit card on file. Accidental clicks happen. Remove the card to prevent all unexpected billing.
- Open the Google Play Store.
- Tap your Profile Picture.
- Tap Payments and subscriptions.
- Tap Payment methods.
- Scroll down and tap More payment settings.
- The app opens a web browser to Google Pay.
- Find the card you want to delete and tap Remove.
The system deletes the card. No one buys anything until you type in a new card number.
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Check Active Subscriptions
The g.co/playcontinue charge often links to an old subscription. You forgot about a free trial. The trial ended. Google started charging you. You stop this by canceling the subscription immediately.
- Open the Google Play Store.
- Tap your Profile Picture.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Look at the active list.
- Tap the unwanted item and select Cancel subscription.
Google stops billing you for the next cycle. You keep access until the current billing period ends.
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Request a Refund
What happens when you already see a charge? You request a refund. Google provides a short window to reverse accidental purchases.
- Go to the Google Play website on a computer or your phone browser.
- Log into your Google Account.
- View your Order History.
- Find the accidental charge linked to g.co/playcontinue.
- Select Request a refund.
- Choose the option indicating an accidental purchase or a purchase by a friend or family member.
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Google reviews the request. They send you an email with the decision. Report the charge fast to get your money back.